Privacy policy

Last updated: September 2026.

1. Who we are and what this privacy policy covers

Wild Mountain Immigration Inc(“Wild Mountain Immigration”, “we”, “us”, “our”) is an immigration consulting practice based in Canmore, Alberta, led by Nicola Wightman, a Regulated Canadian Immigration Consultant (RCIC #R706497) governed by the College of Immigration and Citizenship Consultants (CICC). You can confirm that licence yourself on the CICC public register.

This privacy policy applies to wildmountainimmigration.com, to every enquiry form, calculator and booking on it, and to the personal information we handle when we deliver our Canadian immigration services. We are the organisation accountable for that information, and our RCIC is the privacy contact for the practice. You can reach us through our contact page or by phone at +1 (587) 857-3692.

2. The personal information we collect

We collect personal information that you give us and information that is collected automatically when you use the site.

Information you provide

• Contact details: we collect your name, email address, phone number and country of residence.
• Enquiry and consultation details: we collect the message and the background you choose to share when you contact us or book a consultation.
• Active client files: for a file we are working on, we collect your immigration history, education, work experience, language results (IELTS, CELPIP or TEF), NOC and TEER category, family details, and the identity and supporting documents needed to prepare your application.
• Billing details: we collect billing details when you pay for a consultation or a service. Card payments are processed by our payment provider, and we do not store full card numbers on our systems.

Information you enter into our online tools

• Calculator answers: we collect the age, education, language ability, work experience and family situation you enter into tools such as the CRS calculator or the Canada PR eligibility check.
• Contact details attached to a result: where a tool asks for your email address before it shows your result, we treat that as an enquiry and use your details to send the result and follow up. Where a tool does not ask for contact details, we use the answers only in aggregate to improve it.

Information collected automatically

• Technical data: we automatically collect your device type, browser, operating system and a truncated or full IP address.
• Usage data: we automatically collect the pages you view, the links you click, your time on page, the referring website and your approximate region.
• Cookie and analytics identifiers: we and our analytics and advertising providers set identifiers on your device, described in section 4 on cookies and tracking below.

3. How we use your personal information

We use personal information only for legitimate purposes connected to our services and website. There are six of them.

• Responding to you: we use your personal information to answer your enquiry and provide a consultation.
• Preparing applications: we use it to assess your eligibility and to prepare, review or submit immigration applications on your instructions, including applications to Immigration, Refugees and Citizenship Canada (IRCC), a provincial nominee program, or Employment and Social Development Canada (ESDC) for an LMIA.
• Managing your file: we use it to communicate with you about your file and to meet our professional, regulatory and legal obligations as a CICC licensee.
• Payment and records: we use it to take payment and to keep the financial records a regulated practice must keep.
• Running the website: we use it to operate, secure and improve the website and to understand how visitors use it.
• Marketing measurement: we use it to measure the performance of our marketing and, where permitted, to show you relevant ads.

We do not use your personal information to make automated decisions about your immigration matter. Every assessment is made by our RCIC, and we do not use your file information to train third-party artificial intelligence models.

4. Cookies and tracking technologies

This website uses cookies, pixels, tags and similar technologies. Some are strictly necessary for the site to function. Others support analytics and marketing: these load when you use the site, which Canadian privacy law permits for non-identifying analytics, and we do not show a separate cookie banner. You can opt out at any time using the controls below. We may use three categories of cookie.

• Essential cookies: these are required for the security and core functionality of the site, and it cannot work properly without them.
• Analytics cookies: these, for example Google Analytics, help us understand traffic and improve content, and typically collect a truncated IP address, device and browser details, and the pages you view.
• Marketing and conversion cookies: these, for example advertising or pixel tools, help us measure and improve campaigns and may support remarketing where applicable.

You can control or block cookies through your browser settings and opt out of many analytics and advertising cookies through the provider's own tools. Disabling cookies may affect some features of the site.

5. Consent

We collect, use and disclose your personal information with your consent. By contacting us or submitting a form, you agree to us using your details to respond. For website analytics and marketing technologies, we rely on your implied consent through your continued use of the site, as permitted under PIPEDA and Alberta's PIPA for non-identifying analytics, rather than a cookie banner; you can opt out at any time using your browser settings or the provider's own tools. For active files, we obtain your informed consent before we act on your matter or submit anything to IRCC or another government body, including the use-of-representative form that authorises us to act for you. You may withdraw consent at any time, subject to legal and contractual limits, by contacting us.

6. How we share information

We do not sell your personal information. We disclose it only as needed to deliver our services or as required by law, to four kinds of recipient.

• Government bodies: we disclose your information to Immigration, Refugees and Citizenship Canada (IRCC), a visa office, ESDC or a provincial program when we submit your application on your instructions.
• Service providers: we disclose it to trusted service providers such as secure document storage, email, cloud hosting, analytics and payment processing, who are bound by confidentiality and may only use the data to provide their service to us.
• People you ask us to deal with: we disclose it to a third party you name, such as your sponsor, your employer, a translator or a designated medical practitioner.
• Regulators and courts: we disclose it where the law requires, to a regulator such as the CICC, to a court, or to protect our legal rights.

7. International storage and transfers

Some of our service providers may store or process information outside Canada, including in the United States. Where that occurs, your information may be subject to the laws of those jurisdictions, including lawful access by foreign authorities. We use reputable providers and reasonable safeguards to protect your information wherever it is processed.

8. How we protect your information

We use reasonable physical, technical and administrative safeguards to protect your information against loss, theft and unauthorised access, use or disclosure, including access controls, encryption in transit and restricted staff access on a need-to-know basis. As a CICC-regulated practice, we are also bound by professional rules on confidentiality and the secure handling of client records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Privacy breaches

If personal information in our control is lost, or accessed or disclosed without authorisation, we investigate, contain the incident and assess the risk to the people affected. Where a breach creates a real risk of significant harm, PIPEDA and Alberta's PIPA require us to report it to the Office of the Privacy Commissioner of Canada or Alberta's Information and Privacy Commissioner and to notify the individuals concerned, and we keep a record of the breach as the law requires.

10. How long we keep it

We keep your information only as long as necessary for the purposes set out in this privacy policy and to meet the professional and legal record-keeping requirements that apply to a regulated immigration practice, including the CICC rules on client files. When it is no longer needed, we securely destroy or anonymise it.

11. Your privacy rights

Under PIPEDA and Alberta's PIPA you may ask to access the personal information we hold about you, request a correction, withdraw your consent, or ask us to delete information we are not legally required to keep. We must respond to a written access request within 30 days under PIPEDA and within 45 daysunder Alberta's PIPA.

Those deadlines are set by section 8(3) of PIPEDA and section 28(1)(a) of Alberta's PIPA, both of which also allow an extension in defined circumstances; if we need one we will tell you. Contact us through our contact page to make a request. There is normally no charge for an access request; if a request would involve significant cost, we will give you an estimate first and you can decide whether to proceed. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

12. Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian, except as part of a family immigration application handled through a responsible adult, such as a dependent child included on a sponsorship or permanent residence application.

13. Third-party links

Our website links to third-party sites, such as canada.ca and the CICC register. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

14. What this privacy policy does not cover

This document deals with personal information only. The rules for using the website itself, including the limits of the general immigration information we publish, are set out in our terms of use. Nothing on this site is legal or immigration advice for your situation, and no client relationship begins until we have agreed terms and signed a retainer with you.

15. Changes to this privacy policy

We may update this privacy policy from time to time. The “last updated” date above reflects the current version, and material changes will be posted on this page. Your continued use of the site after changes are posted means you accept the updated version.

16. Contact us about this privacy policy

Nicola Wightman, RCIC #R706497, is the privacy contact for Wild Mountain Immigration Inc. If you have a question about this privacy policy, want to see or correct the personal information we hold, or want to withdraw your consent, contact us through our contact page or by phone at +1 (587) 857-3692, and we will respond within the timeframes PIPEDA and Alberta's PIPA require.